Frequently Asked Questions
Employer and Agent Services Questions
Looking for help regarding employer and agent services? Here are some answers to common questions.
How do I obtain a copy of my annual group renewal contract?
Your renewal policy will be mailed to the administrative contact at least 45 days prior to your renewal date. Additionally, if you have an agent they will be provided a copy.
When will I receive the annual renewal for my group policy?
You will receive your annual renewal by mail at least 45 days prior to your renewal date.
How do I submit enrollment or member status change forms to CHP?
Enrollment applications or member status change forms can be submitted by email to CHP’s Enrollment Department or via fax at 850-523-7369.
As a group administrator, who do I provide a change of address or other administrative changes to?
Any address or administrative changes should be sent via email to CHP’s Sales & Account Management department. Please include your group number in the subject line.
How do I update the list of authorized contacts on my account?
Please submit any authorized contact changes should be sent via email to CHP’s Sales & Account Management department.
I am an employer and have questions regarding the invoice I am receiving from Delta Dental. Who can I contact?
You can email Delta Dental directly or call 1-800-471-0236.
How do I become an Authorized Agent for CHP?
CHP will only appoint an agent with a new group submission or an Agent of Record (AOR) letter. Learn more about agent appointment.
I am an Authorized Agent. How and when will I receive commission payments?
Commission payments are processed monthly and will be deposited into the account provided at your agent appointment.
What documentation is necessary for requesting a new group proposal?
Employers: Employers can view the required documentation for a new group proposal below:
- Small Group Rate Proposal, group size 1-50 employees
- Large Group Rate Proposal, group size 51+ employees
Agents: Agents can view the required documentation for a new group proposal below: